Return Policy

Last Updated: June 2026

Important: All products sold by Cell Reviver are for research purposes only and are not for consumption. By placing an order, you agree to this return policy and our Terms & Conditions.

Quick Reference

Unopened, within 14 days Return accepted (20% restocking fee)
Opened, vial used Final sale – no returns
Received damaged/wrong Replacement or store credit
Return shipping Buyer's responsibility

1. All Sales Are Final

Due to the nature of our products (research peptides) and our payment processing (cryptocurrency), all sales are considered final. We do not offer refunds or exchanges for change of mind, incorrect selection, or opened products.

Once a vial has been opened, reconstituted, or the seal has been broken, the product cannot be returned or refunded due to contamination risks and product integrity concerns.

2. 14-Day Unopened Returns

We understand that sometimes mistakes happen. If you wish to return an unopened, sealed product, you may do so within 14 days of delivery, subject to the following conditions:

Return Conditions:

Item must be unopened, sealed, and in original packaging
Return must be initiated within 14 days of delivery date
A valid Return Merchandise Authorization (RMA) number is required
Buyer is responsible for return shipping costs
A 20% restocking fee applies to cover processing and handling

3. Refund Process

Once your returned item is received and inspected, we will process your refund as follows:

Refund Options:

Store Credit: Full refund amount (minus 20% restocking fee) issued as store credit
Crypto Refund: Refund issued in the original cryptocurrency (if technically possible)
Processing Time: Refunds are processed within 5-10 business days of receiving the return
Note: Original shipping costs are non-refundable

4. Damaged or Incorrect Items

We take great care in packaging our products. However, if your order arrives damaged or you received the wrong product:

Contact us within 48 hours of delivery
Provide clear photos of the damage or issue
Include your order number in all communications
We will investigate and, if confirmed, issue a replacement or store credit (at our discretion)

5. Cryptocurrency Payments

All payments on Cell Reviver are processed through BTCPay Server using cryptocurrency. Please note:

Crypto transactions are irreversible – we cannot reverse a payment once confirmed
Refunds are issued in store credit or the original cryptocurrency (if possible)
Refund amounts are based on the original purchase price, not current market value
Crypto volatility is not covered – refunds reflect the USD value at time of purchase

6. Claims & Lost Packages

Lost/Undelivered Packages: After tracking shows "Delivered", we are not responsible for lost or stolen packages. Please ensure you provide a secure delivery address.
Shipping Disputes: Claims must be submitted within 14 days of the expected delivery date.
Quality Concerns: If you have concerns about product quality, please contact us with your order details and we will work with you to resolve the issue.

7. How to Initiate a Return

Contact our support team via our Contact Us page
Provide your order number and reason for return
Wait for a Return Merchandise Authorization (RMA) number
Package the item securely in its original packaging
Ship the item to the address provided with your RMA
Include the RMA number on the outside of the package
Send tracking information to our support team

8. Quality Guarantee

All our peptides are manufactured in controlled laboratory conditions and tested for purity. We stand behind the quality of our products. If you have a legitimate concern about product quality, please contact us and we will work with you to resolve the issue.

Need Help?

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out.

📧 Contact Us

We typically respond within 24 hours

All products are for research purposes only. Not for human consumption.

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